[S.F. Express] The latest service arrangement under the epidemic situation | Suspend the door-to-door delivery service
SF Express asks customers to use contactless shipping.
For example, use the SF Express Smart Locker to pick up the package, or use the self-post and self-pickup service through more than 1,000 SF Express outlets in Hong Kong.
[SF Hong Kong] The latest service arrangement under the epidemic situation on March 5, 2022 | Suspend door-to-door collection and delivery services
The fifth wave of the new crown epidemic in Hong Kong is severe. SF Express Hong Kong and its employees have been sticking to their posts and continuing to serve customers and citizens with all their heart. With the further intensification of the epidemic, the number of confirmed cases and quarantined buildings continues to rise every day, coupled with various epidemic control, epidemic prevention and isolation policies, it has brought enormous pressure on SF Express Hong Kong's delivery services.
Facing the challenging environment and uncontrollable factors under the epidemic situation, SF Express Hong Kong will suspend door-to-door collection and delivery services from March 5, 2022 . SF Express Hong Kong is very grateful to customers and citizens for their understanding and support to SF Express. During this period, customers are encouraged to use the self-delivery and self-pickup service, so that the timeliness of using the service is more controllable and convenient without waiting.
The current epidemic situation has affected the operation of express delivery to varying degrees, and the timeliness of all express shipments will not be guaranteed. We hope that customers will understand and be considerate.
From March 5, 2022, SF Express Hong Kong will suspend door-to-door collection and delivery services until further notice. Knowing that customers will have demand for delivery services, SF Express encourages customers to visit SF Express’s more than 1,000 outlets in Hong Kong, including SF Express outlets, SF Express Stations, and SF Express Partner Points (more convenience stores will join the SF Express Partner Point network to provide more locations) It is convenient for customers to choose to receive and send) and by the way, the smart cabinet uses the self-delivery and self-collection service , so that the timeliness of using the service is more controllable and convenient without waiting.
[SF Express Hong Kong] The latest service arrangement under the epidemic situation on March 2, 2022 | Some areas provide limited services
Under the influence of the local epidemic situation and related control measures, SF Express must take the initiative to adjust its collection and delivery services, restrict door-to-door delivery and provide limited services.
Except for the suspension of all isolation centers, community treatment facilities and buildings in designated areas (Kwun Tong, To Kwa Wan, Kwai Chung, Sha Tin, Tai Po, Fanling, Sheung Shui, Yuen Long, Tin Shui Wai, Tuen Mun, Lantau Island, Mei Foo, Tai Kok Tsui, In addition to the delivery services in Wong Tai Sin, Sai Kung, Jordan and other affected areas in Jordan #), the company will adjust the areas and buildings where door-to-door delivery is restricted according to the epidemic situation in each district.
If the shipment has been ordered, the shipment will be delivered directly to the SF Express branch near the delivery address after the order is placed, and the customer can pick up the shipment after receiving the notification.
In addition, when customers place orders on SFHK APP, WeChat and the official website, if the receiving/shipping address is a building in a designated area, a prompt message will display the sentence "Door-to-Door Delivery Suspended" to remind the customer. Customers can check the real-time status of the shipment and learn about the latest status of the shipment through the "Package Check" function on the official website of SF Express Hong Kong and the SFHK APP.
In order to protect the personal health of customers and employees, SF Express has taken the lead in implementing corresponding epidemic prevention control during this period, with the main goal of maintaining limited services to customers.
At the same time, in response to the continued severity of the epidemic, in order to ensure the safety of employees and customers, SF Express will strictly implement comprehensive epidemic prevention measures, and at the same time do everything possible to maintain express delivery services.
SF Express will continue to work with you to fight against the epidemic, and sincerely thank customers for their trust and understanding in the company.
※ Source: SF Express Hong Kong official website's announcement on March 2, 2022 "The latest service arrangement under the epidemic situation - some areas provide limited services" and the announcement on March 5, 2022 "The latest service arrangement under the epidemic situation – Suspend door-to-door delivery service".
※ The above information is for reference only, and all the information of SF Express Hong Kong shall prevail.
※ For details, please visit the official website of SF Express Hong Kong.
※ If there is any update of SF Express information, the store will not make any further notice.
※ If the delivery address is a place where SF Express has limited or suspended services, the order will be postponed until SF Express resumes normal services. Our store will not make any further notice. Thank you for your attention. (If necessary, you can use the self-service customer service to change the delivery address of the order)