"Lexy Member Program" Terms and Conditions

"Lexy Member Program" Terms and Conditions


Definition

  • "LEXY Member", "member", and "LEXY MEMBER" all refer to the registered members under LEXY.COM.HK.
  • "Points" and "member points" refer to rewards earned by registered members through completing designated tasks or purchases within the LEXY Membership Program. "Points" can be used to redeem cash coupons for use on the website.



About LEXY's members "Points"

  • Upon reaching a specified amount on our website, customers can earn "points". The number of "points" earned may vary depending on individual promotional activities.
  • "Points" are calculated based on the total product amount (pre-discount) and do not include shipping fees.
  • The system only calculates "points" within the same account and "points" cannot be transferred or split for use by others.
  • Members must log in to their LEXY member account when shopping on our website to enjoy relevant benefits and earn "points".
  • If "points" have decimal places, they will be rounded up.
  • "Member points" are generally issued immediately after the purchase and recorded for updating.
  • Customers referred through the rewards program can receive the same "points".
  • All "points" cannot be exchanged for cash.
  • All "points" are based on our company's system records, and we do not accept any requests for retroactive credit after the transaction.
  • If an order is cancelled, the "points" earned for that order will be deducted.
  • If a product is damaged and a refund is arranged, "points" will not be deducted.



Benefits and activities "LEXY Membership Program"

  • All rewards within the membership program, such as upgrade rewardscash couponsdiscount codes, and event quotas, cannot be exchanged for cash, cancelled, or returned.
  • Event quotas are limited and are allocated on a first-come, first-served basis. Once confirmed, they cannot be cancelled.
  • Member rewards cannot be shared with other LEXY member accounts.



General terms

  • LEXY will send member benefits and promotional notifications to members via email, SMS, WhatsApp, or website notifications. Members must provide correct email addresses and phone numbers to avoid missing important notifications. Our company is not responsible for any failed email or SMS transmissions.
  • We are not responsible for any "points" loss due to computer technology or system problems.
  • The company is not responsible for the loss of "points" caused by any computer technology or system problem.
  • Our company has absolute discretion to reject and/or revoke any applicant's membership application for any reason and to terminate and/or cancel their membership. If membership is terminated for any reason, all related "member points", cash couponsdiscount codes, and event quotas will be immediately cancelled.
  • All amounts are calculated in Hong Kong dollars.
  • Only individuals aged 18 or above may apply.
  • In case of any disputes, KDI Trading Limited reserves the right of final decision.
  • To review our website's privacy policy, please go to Privacy Policy and Terms.
  • If you have any comments or inquiries about our website's membership program, please email cs@lexy.com.hk or WhatsApp (852) 9727-6428.