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Free local SF Express shipping fee for purchases over HK$300;
Free Macau SF Express shipping fee for purchases over HK$450;
Free local same-day express delivery for purchases over HK$1500.

本店提供保密包裝服務，您的商品將會以素色紙箱或順豐袋包裝。運單上僅標示「日用品」，不會出現「Lexy」或任何情趣用品相關字眼。

若您需要進一步保密，可在訂單備註欄中註明「雙重保密包裝」，我們將為您的商品再加上黑色包裝紙。

請注意，寄送至香港以外地區的包裹，可能需要在報關文件上列出產品名稱。

如有任何查詢，歡迎隨時與我們聯繫。

Generally, SF Express orders will be shipped within 24 hours;
Same-day orders will be shipped immediately after stocking is completed.

Orders placed during the following periods will be shipped on the same day:

• SF Express orders: order cutoff at 6PM from Monday to Saturday
• GOGOX / LALAMOVE Same-day orders: Order cutoff at 5PM from Monday to Saturday
  

*Orders placed on Sundays, public holidays and during periods of bad weather will be shipped the next working day.

Local SF Express delivery usually takes about 1 - 2 days; same-day express delivery usually takes place within 4 hours after shipment. Please pay attention to email, phone or message notifications.

• SF Express orders:
  The freight is usually calculated based on the weight and size of the package. The freight for 1kg starts from HK$16^, and the freight will be collected by SF Express on a "collect" basis.

• Same-day delivery orders:
  The shipping fee for orders less than HK$1,000 is HK$90 *;
  
  The shipping fee for orders from HK$1000 to HK$1499 is HK$28 *.
  

^This is for reference only. The actual charges are subject to SF Express’s situation at that time.
*Subject to adjustment during busy periods, all charges are subject to display at checkout.

Our store is an online shopping platform and currently does not provide self-pickup services in stores and warehouses.

The freight for "Freight collect" will be collected by SF Express when delivering the package;
"Same-day Express" shipping charges will be collected at checkout, and there is no additional shipping fee required when receiving the goods.

Yes, the scope of SF Express self-pickup includes: SF stores (SF Express stations and SF business points), SF Express self-service counters, and SF cooperation points. You can fill in the address and point code of the self-pickup point by yourself.

Yes, please fill in the following information at checkout:

1. Full hotel address
2. Room number
3. Valid local contact number

To arrange delivery and pickup.

It is recommended to use the property address for delivery. If the package is placed elsewhere, the risk shall be borne by the customer. Any package loss, damage, etc. are not included in our scope of responsibility.

After the order is shipped, the shipping email will contain a tracking number. You can track the status of the package through the shipping company's website.

Since SF Express takes time to process the package, please wait patiently. Generally, the tracking code will be updated within 24 hours. If there is still no update after 24 hours, please contact customer service for assistance.

Yes, when the order contains pre-ordered items, our store will ship them together by default. If the customer requests to send the items separately, the additional shipping fee will be sent by "collect method".

No, orders placed separately will be shipped separately by default.

Yes, but we generally recommend keeping the packaging. *If the product is missing or damaged after opening, it will not be covered by our responsibility.

If the product within 30 days of purchase is confirmed to be damaged by the original factory, our store will fully bear the return and resend shipping costs. Please refer to the Return Policy page for details.