Returns and Maintenance

Safe shopping guarantee

Go to the "Return and Exchange Center"
  

30-Day Purchase Guarantee

Our store provides a 30-day shopping guarantee.

Within 30 days after purchase, if the product has any original damage, we will provide a one-for-one exchange service so that you can shop online with peace of mind. We are always committed to providing you with the best online shopping experience.

Shopping Guarantee FAQ

You can check the warranty period (starting from the order date) of the brand and product on the product page.

The maintenance of some brands and product categories will be replaced and maintained directly by the original factory, not by our store, including but not limited to: HOT OCTOPUSS and customized products.

Please contact customer service for details.

The product is damaged or incorrectly shipped due to original factory issues and the best use period of consumables is less than 60 days.
*Excludes: [Short-validity period] products

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":" Situations that do not meet the requirements for return and exchange include:"}]},{"type":"text","value":"\n"},{"type":"list","listType":"unordered","children":[{"type":"text","value":"\n"},{"type":"list-item","children":[{"type":"text","value":" Special offer"}]},{"type":"text","value":"\n"},{"type":"list-item","children":[{"type":"text","value":" Product color difference"}]},{"type":"text","value":"\n"},{"type":"list-item","children":[{"type":"text","value":" Customer chooses wrong product"}]},{"type":"text","value":"\n"}]}]}

30 days from the order confirmation date.

Please go to the " Return and Exchange Center " within 30 days after purchasing the product and provide order information to apply for return or exchange.

If the product meets the return and exchange requirements, we will bear the full return and exchange shipping costs.

It is recommended to save the product packaging box, product, accessories and maintenance card (if any) to protect your rights.

If it is lost, please contact the customer service department for assistance.

Under normal circumstances, returns and exchanges will be processed within 3-5 working days after receipt.

After successfully applying for return or exchange, we will update the latest progress via email.

Macau and overseas customers can apply for returns or exchanges.

Return and exchange fees may include but are not limited to: freight, duties, customs clearance fees, etc., which will be paid by the customer. All additional charges will be charged in full before reshipping.

  • We reserve the right to inspect and return non-conforming merchandise.
  • Goods sent back by the customer are borne by the customer at their own risk and we are not responsible for any loss or damage.
  • Maintenance terms are subject to the latest terms announced by the manufacturer.
  • Please read the terms of sale carefully before you order products from Lexy Hong Kong official online store

Product after-sales maintenance

Our store provides after-sales "one-for-one" maintenance.

During the product maintenance period, if the original function of the product is damaged, we will provide a one-for-one exchange service for new products to ensure that your online shopping experience is worry-free. We are committed to providing you with the best after-sales service so that you can purchase with confidence.

After-sales maintenance FAQ

If a problem occurs after 30 days of purchase, if the product meets the manufacturing defect conditions and is within the product warranty period, you can apply for maintenance.

All sex dolls are recorded with videos and photos of their functions before shipping. Shipping will only be arranged after confirming that all functions are working properly.

If any abnormality is confirmed within 15-20 days after shipment for external electric functions, a replacement of the external motor will be arranged; for internal electric functions, if abnormalities are confirmed within 90 days, a refund will be arranged to an electronic gift card.

Calculated from the date of purchase.

Customers can go to the " Return and Exchange Center " and provide order information to apply for maintenance.

All shipping costs will be paid by the customer.

Under normal circumstances, returns and exchanges will be processed within 3-5 working days after receipt.

After successfully applying for product maintenance, we will update the latest progress via email.

Macau and overseas customers can apply for product maintenance.

Return and exchange fees may include but are not limited to: freight, duties, customs clearance fees, etc., which will be paid by the customer. All additional charges will be charged in full before reshipping.

  • We reserve the right to inspect and return non-conforming merchandise.
  • Goods sent back by the customer are borne by the customer at their own risk and we are not responsible for any loss or damage.
  • Maintenance terms are subject to the latest terms announced by the manufacturer.
  • Please read the terms of sale carefully before you order products from LEXY Hong Kong official online store