Payment instructions
Easy online shopping! LEXY ® Up to 15+ payment methods:
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Guidelines for common payment methods
1. Select the "Tap & Go" payment method during checkout and click "Complete Order".
2. Follow the order confirmation instructions to the "Live Online Customer Service" on the website.
3. "Instant Online Customer Service" > "FPS/PayMe/Tap&Go/Octopus/Bank Transfer Confirmation" > "Use Tap & Go Payment"
4. Transfer the amount due for the order via QR Code/payment link.
※ Please check that all information is correct to ensure the transfer is successfully completed.
1. Select "Octopus | OCTOPUS" as the payment method during checkout and click "Complete Order".
2. Follow the order confirmation instructions to the "Live Online Customer Service" on the website.
3. "Instant Online Customer Service" > "FPS/PayMe/Tap&Go/Octopus/Bank Transfer Confirmation" > "Pay with Octopus"
4. Transfer the amount due for the order via QR Code/payment link.
※ Please check that all information is correct to ensure the transfer is successfully completed.
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ALIPAY HK Alipay Hong Kong
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WECHAT PAY WeChat payment
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FPS fast
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UNION PAY UnionPay
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PAYME
Step 1 : For the above electronic payments, you need to select "QFPay Secure Checkout 2.0" during checkout.
Step 2 : After picking, correct the order information and click "Pay Now"
Step 3 : The system will go to the payment page, where you can choose the appropriate payment method
Step 4 : The system will display the payment scan code "QR Code" . Once successfully scanned, the transaction will be completed.
Precautions︰
Select "SF Cash On Delivery" as the payment method during checkout and click "Complete Order". The order will be shipped within 1 working day.
Pre-order items
If the order uses standard express delivery - SF Express, and the same order contains both in-stock and pre-ordered goods, or pre-ordered goods with different arrival times, the order will be shipped by default after all the goods arrive.
If you choose the same-day express door-to-door delivery order, our store will by default ship all ready-made products first.
For orders placed in Hong Kong, the total amount of goods in stock must be over $300 to enjoy free SF Express shipping; for SF orders in Macau, the total amount of goods in stock must be over $350 to be eligible for free SF Express shipping.
If the above terms are not met, the pre-ordered goods will be shipped after they arrive or will be sent via SF Express collect. If you want to receive the goods in stock first, it is recommended to purchase them in separate orders.
Safe purchase
The security of your information is our primary concern.
At LEXY.COM.HK, we and e-commerce platforms invest significant resources and use the latest available technology to process your payment information in a secure environment.
Our e-commerce platform has different good practice certifications in information security management and is compliant with the Payment Card Industry's Data Security Standard certification, which ensures that we follow the most stringent recommendations and standards in the industry to provide you with private, complete and secure shopping. experience.
Order cancellation and refund details
If you want to cancel or change your order, you can contact customer service. This is limited to orders that have not yet been shipped.
The relevant amount will be refunded in the form of our store's e-gift card. We do not accept cancellation or changes to shipped orders or other refund methods.
The e-gift card code can be used as cash on this online shopping platform at any time and is valid for 5 years.
E-gift cards can be used to pay for multiple orders and in conjunction with in-store discounts, and the amount will be deducted after each purchase.
eGift Card Details※ For pre-ordered product orders, the company has the right to refuse the customer's request to cancel the order.
The Company reserves the right to modify these terms and conditions at any time without prior notice. In case of any dispute, our company reserves the right of final decision.